- We have partnered with reputed shipping service providers for domestic & International orders, to ensure quality and timely delivery of your order. Your Order will be processed and dispatched in 1-3 working days. Our courier partner may take 4-10 days (depending upon the location & other conditions) to deliver. Customer is responsible for entering the correct full postal address with pin code, email address and phone number during the ordering process.
- We provide free shipping pan India.
- We incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps us offset logistics costs.
- International shipping charges will be charged as per actual provided by the logistics partner depending upon your location. Taxes/duties (If any) levied by the concerned authorities of the respective country will be borne by the buyer.
Refunds will only be done in the following cases:
- Genuine quality issues.
- Packages lost in transit.
- In case VERMILION discovers that a wrong item has been shipped to you.
- In case VERMILION discovers any discrepancy in its online catalog and the price charged to you is higher than the actual price.
No returns will be entertained in the following cases:
- In case of minor design and color variations. With handcrafted products, there will always be some variation between products.
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by the courier.
- The package refused by the recipient.
- Products returned in a used or damaged condition.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.
CANCELLATION / RETURN / EXCHANGE POLICY
- BEFORE YOU RETURN A VERMILION PRODUCT, PLEASE TAKE A MOMENT TO UNDERSTAND HOW OUR PRODUCTS ARE MADE. ALL OUR PRODUCTS ARE HANDCRAFTED BY TRADITIONAL CRAFT PERSONS, RESULTING IN EACH PRODUCT BEING UNIQUE AND SLIGHTLY DIFFERENT FROM EACH OTHER.
- Let’s not think of an irregular pattern, print, surface embellishments, or a stitch as a defect. Handcrafted by definition means a glorious uncertainty when it comes to uniformity.
- In spite of these variables, at VERMILION we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
- Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
- You can return/exchange in 5 days after the date of delivery, but under the condition that you inform us within 2 days of delivery of the goods to your address.
- In the unlikely event that your merchandise arrives damaged or it`s a wrong shipment sent against the order, you should email us a photo of the damaged product or wrong order with the original product tag within 48 hours of receiving your order.
- We will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping. Please read the Claiming Refunds section carefully.
- Shipping charges will not be refunded if the order value is less than Rs 500. However, the brand will bear the return shipping charges and initiate the return process.
- Please note that only defective or wrong items sent against order are accepted back